Sample Tracking
OVERVIEW
Offer your customers an easy-to-use automated sample request and fulfillment system that allows you to capture the important customer data you need for each sample request that is fulfilled, even if it’s fulfilled from a distributor. Your customers and extended team will have complete visibility from request to fulfillment, including shipment tracking information. Easy integration allows you to tie your Samples Management system to your Opportunity Tracking, Price Manager and Support systems, as well as most ERP systems.
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‘The system has streamlined our sample request process, increasing speed and reducing costs.’ Sales Director |
BUSINESS BENEFITS:
Boost Customer Satisfaction
With a ‘closed loop system’, you will improve your customers’ experience in acquiring samples because sample requests are tracked from beginning to end. That means requests will not get lost, the response time will be faster, follow-up will be consistent, and customers will be able to track their request and shipment status.
Increase Design Wins
The NehaNet Sample Tracking system can increase your design wins by giving you the option to log each sample request as an opportunity that can be monitored and followed-up by a sales person. For example, a company that does between fifty and one hundred samples per month can realize up to five or even ten new opportunities.
Minimize Overhead
The NehaNet system will help ensure that you only ship samples to valid opportunities, instead of stocking up someone’s home workshop or lab cabinets. Your team will spend less time processing requests manually and your ship & pack costs will become even more manageable.
Improve Productivity
Your extended sales team will be able to easily request samples that are fully trackable without waiting for an email reply or return phone call. Your company will be able to achieve very efficient response times and accurately ship trackable samples which will mean less time and effort for your sales, support and fulfillment teams.
Management Control
The NehaNet system will improve your visibility and control over the true opportunity pipeline, driving opportunity identification at the front end of a design cycle. You will also have the ability to enforce sample request protocol with both internal and external partners.
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