ManufacturerCRM.com™ Support Automation Suite

OVERVIEW

The ManufacturerCRM.com Support Automation system delivers your business with a total customer view in real time. That means your service, support, sales and marketing teams can all have anytime-anywhere access to the customer and product information they need to exceed customer service level expectations while minimizing time and costs. With its intuitive browser-based user interface and powerful information processing engine, the ManufacturerCRM.com Support Automation solution will have your team up and running quickly with minimal training and no software installation headaches. Your customers will benefit from worldwide access to a personalized support environment that gives them fast access to an easy-to-use trouble ticket system and comprehensive support knowledgebase.

BUSINESS BENEFITS:

Improve Customer Satisfaction

Deliver your customers best of breed support by leveraging complete case history and full customer data visibility. Your customers and internal teams will benefit from fully trackable trouble tickets as well as automatic workflow routing and escalation, all available 24×7 over the internet.

Improve Productivity

Faster turn around time, self service, automatic routing and customized rules enable your team to handle more traffic in less time. You could save between ten and twenty percent of a Field Apps Engineer?s (FAE) valuable time ? that can add up to as much as two more FAEs in headcount if you have ten FAEs who collectively respond to twenty five or more issues per week.

Eliminate Islands of Data

Don?t leave your valuable information deserted on isolated islands of storage, such as an email file on a Support Engineer’s laptop. The ManufacturerCRM.com system gives you the ability to gather and store important trouble ticket data, email service requests and data sharing logs into a central location. That means your team can share all their information and they won?t have to answer the same question over and over again.

Increase Design Wins

Lack of support can result in the loss of design-wins. There is typically
a fifteen month design-to-revenue window where a manufacturer can lose the business or get ?designed out? because a technical issue was not addressed in a timely or accurate manner. For example, a company that cannot track or manage issues in an efficient and consistent manner can lose up to two percent of its design wins each year; that can be worth over $100K in lost revenue.

Executive Visibility and Management

Your management team will have visibility over their pipeline of issues with customizable reports, ad-hoc queries and easy to use data analysis tools. This ensures your team can effectively prioritize and assign scarce support resources, build accurate sales support plans, and manage tight support budgets.

Identify Issues Early

The ManufacturerCRM.com Support automation system will allow you to quickly identify trends in customer issues and product problems. If your team can identify a problem early on, solutions can be proactively pushed to customers before they come to you, leaving you with more satisfied customers, less pressure on your scare service resources and early feedback for product management.

CALL 1-888-NEHANET to request a brochure and get a live product demonstration!