RMA
OVERVIEW
The ManufacturerCRM Return Material Authorization (Return Merchandise Authorization) is a flexible and powerful RMA engine that can automate your entire RMA process from web RMA entry, through validation and authorization, all the way to generating the shipping invoices and tracking shipments. Your customers, customer service people and others will have full visibility at all times and the status of any request. Convert your paper or other manual RMA process into a state of the art automated process.
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‘The system has streamlined our sample request process, increasing speed and reducing costs.’ Sales Director |
BUSINESS BENEFITS:
Drive Customer Satisfaction
Drive Customer Satisfaction with a smooth, easy, transparent and efficient process where RMA requests do not get lost or misplaced. Allow customers to quickly request RMAs off your website and get confirmation and updates via email. Customers can also check the status of their request on the website 24×7.
Save Costs
The RMA module allows you to save money on multiple fronts. On one hand, by providing web forms and an automated request mechanism with a built-in update mechanism, you eliminate many incoming emails and calls about RMAs, which reduces the load on your Customer Service Team and reduces your headcount and processing costs. At the same time, an automated process allows you to better ensure customer compliance with your purchase agreements, and if needed, reject RMA requests if required, for example – if the producs are found damaged upon inspection.
Drive Efficiency and Accountability
The NEHANET RMA sysem allows you to completely automate all aspects of your RMA process, from initial request, thru the approval loop, thru inspection and final closure. Your team members will know what steps to take at each step in the process. All activities and updates are fully audited. Nothing will get dropped. Exceptions will be handled smoothly. All resulting in saving Customer Service team costs; driving team productivity and increasing customer satisfaction.
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